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Privacy Policy

Last updated: April 5, 2026

1. Information We Collect

When you use ElectraDock products and services, we may collect the following categories of information:

  • Account Information: Name, email address, and contact details when you create an account or request a brochure.
  • Device Data: Information about the device used to access our app, including device model, operating system, and unique identifiers.
  • Charging Data: Session duration, energy consumption, power delivery metrics, and scheduling preferences.
  • Location Data: Approximate location for charger pairing and service availability (only with your permission).
  • Usage Analytics: How you interact with our app and website to improve our services.

2. How We Use Your Information

  • Provide, maintain, and improve our wireless charging services.
  • Process charging sessions and generate usage reports.
  • Send service notifications, safety alerts, and system updates.
  • Communicate about new features, products, or promotional offers (with your consent).
  • Ensure system safety and detect foreign objects or faults.
  • Comply with legal obligations and enforce our terms.

3. Data Sharing

We do not sell your personal information. We may share data with:

  • Service Providers: Third parties that help us operate our platform (hosting, analytics, customer support).
  • Vehicle Manufacturers: Aggregated, anonymized charging data for interoperability improvements.
  • Legal Requirements: When required by law or to protect our rights and safety.

4. Data Security

We implement industry-standard security measures including encryption in transit (TLS 1.3), encrypted storage, access controls, and regular security audits. Charging session data is transmitted over encrypted channels between your vehicle receiver and our cloud services.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Charging session data is retained for 24 months for analytics purposes and can be deleted upon request.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal data.
  • Withdraw consent for data processing.
  • Request a portable copy of your data.
  • Opt out of marketing communications.

To exercise these rights, contact us at privacy@electrodock.io.

7. Contact

For privacy-related inquiries, reach us at privacy@electrodock.io.